Shipping Policy

Last updated: September 2, 2026

Delays, Loss, Damage, and Delivery Scans

For a transparent experience, for a delayed or apparently lost parcel, send the order number, checkout email, tracking number, and a description of the issue so a carrier inquiry can be reviewed.

In normal circumstances, if tracking shows delivered but the parcel is missing, check the delivery area and household members before contacting us. Report damaged shipments with photos or video of the item and packaging.

Scope and Timing

As part of checkout, we currently describe delivery for orders shipped within the United States. Normal order processing takes approximately 1–2 business days, excluding weekends and recognized holidays. Processing is separate from carrier transit.

For a service request, after shipment, estimated delivery or transit is 3–5 business days. These timeframes are estimates rather than guarantees, and weather, carrier capacity, holidays, or address problems can cause delays.

Shipping Charges and Restrictions

For a transparent experience, any free-shipping eligibility, available carrier service, charge, and delivery restriction is shown at checkout. The checkout result controls when a destination or order cannot use a particular service.

Address, Contact, and Tracking

In normal circumstances, customers must provide an accurate delivery address, email address, and telephone number. Contact us promptly about a correction; a change cannot be guaranteed after processing starts.

As part of checkout, tracking details are sent when available. Carrier scans may take time to update after a label is created.